Version 1.0 - published 13 May 2026.
These Terms and Conditions govern the supply of services by LWBC Solutions Ltd, trading as TestSafe Compliance (referred to in these terms as "TestSafe", "we", "us" or "our"), to the client identified on the relevant quotation, scope letter, booking confirmation or invoice (referred to as "the Client").
A contract is formed when TestSafe Compliance issues a booking confirmation and the Client confirms acceptance of these terms. Verbal agreements are not binding until confirmed in writing. Acceptance may be by ticked checkbox on the public booking form, by following the confirmation link in the booking confirmation email, or by other written confirmation. Each acceptance event is timestamped and retained as evidence of contract formation.
Unless agreed otherwise in writing, a quotation is valid for 30 days from the date of issue. Prices on the website are guide prices only. The price agreed at quotation is the price payable, save where the scope changes by written agreement.
3.1 Estimated pricing. Quotes provided by TestSafe Compliance are estimates based on information provided by the Client at the time of booking. Quotes are not fixed-price contracts unless explicitly confirmed as such in writing by TestSafe Compliance. The final invoice will reflect the work actually carried out. Where the scope of work on site differs from the information provided at the time of booking, the invoice will be adjusted to reflect the actual scope. This includes but is not limited to: a greater number of items, appliances, or workstations than stated; a larger or more complex premises than described; additional areas, systems, or services identified on site as within the agreed scope; or any other material difference between the information provided and the conditions found.
3.2 Client responsibility for accurate information. The Client is responsible for providing accurate information at the time of booking. TestSafe Compliance relies on the information provided to generate quotes. Where a Client provides inaccurate, incomplete, or misleading information, whether intentionally or otherwise, and this results in additional work being required, the additional cost will be charged to the Client. TestSafe Compliance will notify the Client of any material increase to the scope of work identified on site before completing the additional work where practical. Where it is not practical to pause work, for example where a site assessment must be completed in a single visit, TestSafe Compliance will complete the work and invoice accordingly, notifying the Client at the earliest opportunity.
3.3 Adjustments - increase. Where the invoice exceeds the original quote, the invoice will state the reason for the increase with reference to the original quote. The increase is payable within the standard 14-day payment terms. The Client may dispute an increase by contacting TestSafe Compliance within 7 days of the invoice date. TestSafe Compliance will review the dispute and respond within 5 working days.
3.4 Adjustments - decrease. Where the actual scope of work is less than quoted, for example fewer items than stated, the invoice will reflect the reduced scope. TestSafe Compliance will not charge for work not carried out.
3.5 Material scope changes. Where the estimated increase to scope exceeds 25% of the original quote, TestSafe Compliance will contact the Client before proceeding with the additional work. The Client may at that point confirm they wish to proceed, agree a revised scope, or request that the additional work be scheduled as a separate visit.
50% of the agreed fee is due before work commences. The remaining 50% is due on delivery of the completed report. Payment terms are 14 days from the date of invoice. TestSafe Compliance reserves the right to withhold reports until payment is received in full. Where the engagement is a retained partnership, fees are payable monthly in advance.
Invoices unpaid after 14 days accrue interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998. Debt recovery costs are recoverable under the same Act: £40 for debts under £1,000; £70 for debts £1,000-£9,999; £100 for debts over £10,000.
Cancellations must be made at least 48 hours before the scheduled appointment. Cancellations within 48 hours will be charged at 50% of the agreed fee. No-shows will be charged at the full agreed fee.
TestSafe Compliance provides audit, assessment, and reporting services only. Our reports represent findings at the time of assessment. We do not provide legal advice, act as legal representatives, or guarantee regulatory outcomes. Clients should seek independent legal advice for any matter requiring legal interpretation.
TestSafe Compliance's total liability to the Client, whether in contract, tort, or otherwise, is limited to the total fees paid by the Client for the specific services giving rise to the claim. We are not liable for indirect, consequential, or economic loss. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by English law.
Reports remain the intellectual property of TestSafe Compliance until paid for in full. On full payment, the Client receives a licence to use the report for their own business compliance purposes. Reports may not be reproduced or resold without written permission.
TestSafe may engage suitably qualified subcontractors to deliver parts of the services. Any subcontractor engaged will hold equivalent professional indemnity and public liability insurance.
The Client agrees to provide safe, lawful access to the site, accurate information about its operations, and reasonable assistance during the visit. Where information is withheld or inaccurate, TestSafe cannot be held responsible for findings that turn on that information.
TestSafe complies with UK GDPR and the Data Protection Act 2018 in the processing of personal data collected during the engagement. Personal data collected is retained for six years after last instruction and is deleted thereafter unless a legal retention requirement applies. Full detail is in our Privacy Policy.
Each party agrees to keep confidential any commercially sensitive information disclosed in the course of the engagement. This clause does not prevent TestSafe from disclosing information where required by law or by a regulator.
Neither party is liable for failure to perform where prevented by events outside reasonable control, including but not limited to severe weather, illness, transport disruption, fire, flood, or government action.
Either party may terminate a one-off or annual engagement on 30 days written notice. Retained partner contracts are monthly rolling and may be terminated by either party on 30 days written notice, with no charge beyond the final month.
These terms are governed by the law of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
These terms constitute the entire agreement between the parties and supersede all prior representations, discussions, and agreements whether oral or written.
These terms may only be varied by written agreement signed by a director of LWBC Solutions Ltd.
Queries about these terms should be sent to info@testsafecompliance.co.uk.
Version 1.1 - published 13 May 2026. Adds clause 3 (Pricing and invoicing) covering estimated pricing, client responsibility, scope adjustments and the 25% threshold notification rule. Previous versions remain binding for Clients who accepted them.